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FREQUENTLY ASKED QUESTIONS!
IMPORTANT NOTE!
MAKE SURE YOUR PAYPAL EMAIL IS A CURRENT ADDRESS THAT YOU CHECK in case I have questions about your order. If I cant get in touch with you yoru order will sit here until you contact me.
HOW CAN I PAY FOR MY ORDER....
I accept paypal through my website, click the ADD TO CART BUTTON.
I ACCEPT US POSTAL MONEY ORDERS and INTERNATIONAL POSTAL MONEY ORDERS. Please do not send STORE MONEY ORDERS.
Contact me stevo@stevostoys.com
Can I pay with Western Union?
WHERE IS MY ORDER?
Order status can be found here: http://stevostoys.com/progress.htm
If you email me about your order I will ask you the date of your order and refer you to the progress page. My stuff usually takes a month, in busy times, maybe 6 weeks... sorry!!
How much is shipping?
Regular orders shipping:
FREE SHIPPING on orders $50.00 and over
$4.00 DOMESTIC SHIPPING on order under $50
THE HORSES HAVE SPECIAL SHIPPING RULES, they cost ME from $10 -15 each to ship, I will quote you a price to ship horses...
How much is shipping to MY country?
FOR REGULAR ORDERS:As it says on my site...
FREE SHIPPING On orders $50 or more, $5.00 shipping on orders UNDER $50 no matter where you live. Some items may have shipping excepetions, but will be clearly noted in the item description.
SPECIAL SHIPPING REQUESTS MAY COST MORE.... if it MUST be air or certified, or something beyond parcel post or first class, email me.
Can you email me to let me know my order has been mailed?
Sorry! I really can't. I get, and read and answer about 300 emails a day... many are inquiries that I respond to, I spend WAY too much time in email.... If you think its taking too long, email me, I can give you an update.... but I can't email you to let you know it shipped unless you email me.
What action figure will 1:6 belts and hats fit?
I can make them to fit ANY 1:6 action figure... I now offer a sizing menu to choose waist size!!IF YOU dont see your size, emai me!
Can you give me a discount if I order a LOT of stuff?
No, sorry, I can't, I don't get this stuff out of a box from China... I make it all, and I have a very slim profit margin, it's like minimum wage... I hand make everything when its ordered from the best materials I can find. If I could, ya... I would love to give discounts, but hey... I offer free shipping on orders $50 and up..
Will this item fit ME, or My child for a Halloween costume?
No, most of these items are in 1:6 scale, which is pretty tiny, they are designed to be accessories for 12 inch tall action fgures. 1:8 and 1:9 scale items are also available, and even smaller. They will not fit you either.
Do any of your replicas fire caps?
No. These are TINY 1:6 scale non working toys. They will not fire bullets, blanks or flares either!
Can you make this item in 1:1 scale?
No, I work in 1:6, 1:8, 1:9 and SOMETIMES 1:12 scale. Sorry!
Can you make a rig for left handed draw?
I sure can!! EMail me after you order and request "LEFTY" for the specific rig, and I will set you up!
What does 1:6 scale mean?
Little.... very small...
The generally accepted definiton of 1:6 scale is:
1 foot Equals 6 Feet.
Meaning a 1 foot tall toy man is a representation of a 6 foot tall real man. Real people are considered to be 1:1 scale.
How long will it take to get my order?
Usually 4 weeks... I do all work in the order in which it is received to be fair. I LOVE to get an order turned around in 1 week but 4 weeks is more realistic, depending on how many orders are in front of yours, it may take longer. I try to make each order as quickly as I can without sacrificing quality. I want you to get the best item I can possibly make. I am not a big toy company selling toys outof a box, rather I am an artist, making one of a kind custom items for individuals...
Do you do custom orders?
Yes, thats really all I do... I don't make anything until you order it... so all my stuff is custom.. I can make just about any leather and metal gun rig or felt hat I can get a picture of. I work best from photographs, but I can often work from a very detailed description. Contact me, stevo@stevostoy.com
Do you make this stuff?
Yes, all day, every day. With the exception of a few item, I make everything I sell.... (I don't make Boots, or the clothes nor do I do the injection molding on the horses or saddles) My goal is the make the absolute most realistic and authentic 1:6 gear at the most fair price possible...
What if there is a problem with my item?
Too big? Too small? Wrong color? Dont like it?
Contact me, stevo@stevostoy.com and I will do my level best to fix it...If the customer ain't happy, I ain't happy!!
What materials do you use?
I use premium tooling calfskin for my gun rigs.
I use real wool blend felt for my hats.
I use lead free tin alloy for my guns.
My buckles have a real tongue pin that works.
Stevo, will you put a picture of my figure in your site GALLERY?
Heck yeah!! I LOVE to get pics of your custom work wearing my gear!! It needs to be a clear photo, in JPG format, I will probably edit it somewhat, either cropping or brightening it. No nudity, no profanity... look at the other stuff in the gallery and you will get the idea.
Are you still doing blacksmithing?
No, due to a medical issue I had to stop hammering about 6 years ago. I sold all my tools. MY arm still hurts.
I don't see my question here!
Contact me, stevo@stevostoy.com
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